Unauthorised Access / Account compromised

If you suspect that your Zip account have been accessed by someone other than yourself, please notify Zip immediately.

We strongly advise you to complete the following:

  • Update your email password and employ additional security measures that your email domain may provide
  • Update your Zip password by using the forgot password function.
  • Review all online account information, keeping an eye out for anything suspicious (we would advise checking your deleted emails folder).
  • As a precautionary measure, we would also advise you to update your passwords on any of your Social Media accounts, PayPal account and your Internet Banking, if applicable.
  • Contact Zip directly on: (02) 8294 2345.
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