What is Zip Buyer Protection?
When you make a purchase with either your Zip Pay or Zip Money account, Zip offers you buyers protection (https://zip.co/buyers-protection) that may help you recover payments made in respect of certain items purchased where items were not received or significantly different to what was described.
If your transaction qualifies for Zip’s Buyer Protection, we'll credit the purchase price to your account. We will not reimburse you for the postage costs you incur to return an item.
If you wanted to return an item for a refund and the merchant agrees to this refund under their refund policy, then please contact the merchant in order to process this refund. All refunds will be processed back to your Zip account.
Please see the Zip Buyer Protection Policy for eligibility, limitations, the process and your responsibilities.