Cannot Locate Your Digital Gift Card Email

If you cannot locate the email with your digital gift card in your inbox after your purchase, please follow the below steps:

  1. Check your junk mail folder
  2. Confirm the email associated with your Zip account is correct and valid, and that you have access to it.

If you still can't locate the email or your digital gift card has been sent to the incorrect email address, please contact our Customer Care team who is more than happy to help. 

For more help with Zip Digital Gift Cards:
Zip Gift Cards
Redeem Your Gift Card
Can my Gift Card be used Instore and online?
How long is my Gift Card valid for and what happens if it expires?

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