Why can't I use my Zip Money account at other retailers?

Some Zip Money accounts (often those with larger account limits) are only able to be used exclusively with the retailer or clinic that you first signed up for the account with.

Therefore, at this stage, you are only able to use your account in-store or online at this retailer or clinic.

In future, may look to removing this limitation for customers with good repayment history and allow them to use their account with other retailers. We will let you know once this feature becomes available for your account.

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