How do I close/cancel my account or application?

Did you know it’s completely free to keep your Zip account open, even if you're not using it? If there’s no balance owing, there are no fees. Your account simply remains active until you're ready to make a purchase at any of our stores.

Other perks of your Zip account:

  • Own it now and pay later
  • Reuse your account at 1000s of retailers, online and instore. (If your account is Exclusive then please contact our customer care team to remove this)
  • Set flexible repayments to suit your lifestyle - weekly, fortnightly or monthly
  • We now have a mobile app!

Before you can close your account your outstanding balance must be $0. If nothing is owing on the account, please submit an enquiry to request the closure of your account, and provide your full name, DOB and residential address.

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