If you'd like to obtain a refund on a Zip purchase, you'll need to contact the retailer directly and follow their normal refunds process.
If you return goods to a retailer and they agree to a refund, your Zip account will be credited with the agreed refund amount. The funds will then be put towards any balance currently owing on your account.
If the refund amount puts your account into credit - or if you've overpaid your account and would like the funds returned to you - please contact our Customer Care team to arrange this. Alternatively, you can choose to leave your account in credit and use the funds for your next purchase.