To process a partial or full refund:
1. Locate the order in your Dashboard and select the Action icon ••• under the Actions column.
2. Click Refund
A pop-up window will appear. If processing a partial refund, adjust the amount.
You can also leave any reference notes.
3. Click Refund Order
If the details are correct, click Confirm
If a full refund is processed, the order status will update to Refunded. If a partial refund is issued, you can view the refunded amount in the Order Details
The funds will instantly return to the customer's Zip account.
Should the refund put the customer's Zip account in credit, they can contact our Customer Care team to arrange a refund.