How do I reset my password?

If you've forgotten your password or need to reset it, simply select 'Forgot password' on the login page and we'll send you a password reset link.

Haven't received the password reset link?

  • Make sure you're requesting a password reset from the correct account page, i.e. a Zip Pay password reset request won't work from the Zip Money page.
  • Make sure you use the same email that you signed up with (not the email you used for any social login).
  • Check your junk/spam folders for the email.
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Haven't received the password reset link/issues logging in?

  • Make sure you're requesting a password reset for the right account. You may have a Zip Money account, so will need to reset from this link instead.
  • Check your junk/spam folders for the email.
    If you have unsubscribed from our emails then you will not be able to receive the password reset link. Please check your email settings and go into your 'unsubscribe list' and remove us from that link.
    the link will come from hello@send.zip.co

Hint: unsure what the email address is that is associated with your Zip account? Check your inbox, we certainly sent you an email when you created the account with us. Simply search for and it will show you a result.

 

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