How do I get a refund ?

If you'd like to obtain a refund on a Zip purchase, you'll need to contact the retailer directly and follow their normal refunds process.

Once a refund has been processed (subject to the retailer agreeing to a refund), the refunded amount will appear in your Zip account straight away.

If a refund puts your account into credit, you can contact our Customer Care team to arrange having the funds returned to you. Alternatively, you can use these funds towards your next purchase.

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